Frequently Asked Questions
Product FAQ
What are probiotics? +
Probiotics are live microorganisms that may help support gut health by balancing the gut microbiome and promoting digestive wellness.
How do I take Pro Living Probiotics? +
For optimal results, take two capsules daily with water, preferably with a meal, or as directed by your healthcare professional.
Are there any allergens in this product? +
Pro Living Probiotics are formulated to be gluten-free and do not contain common allergens such as dairy or soy. Always check the label for specifics.
Can I take probiotics if I'm on medication? +
If you are on medication or have a medical condition, consult your healthcare provider before starting any new supplement, including probiotics.
How long does it take to feel the benefits? +
Individual responses may vary, but many people may start to notice potential benefits within a few weeks of consistent use.
Are Pro Living Probiotics safe for long-term use? +
Pro Living Probiotics are generally considered safe for long-term use. However, consult with your healthcare provider for personalized advice.
What is the shelf life of this product? +
Pro Living Probiotics have a shelf life of 24 months from the date of manufacture. Store in a cool, dry place for best results.
Do I need to refrigerate Pro Living Probiotics? +
No refrigeration is needed! Store your probiotics in a cool, dry place to maintain potency.
Support & Billing
How do I request a refund or return? +
You have 30 days from delivery to request a return. Call us at (855) 506-7714 or email support@prolivingprobiotics.com to get a Return Merchandise Authorization (RMA) number. We'll email it within 24–48 hours. For full details, visit our Return Policy.
What will appear on my credit card or bank statement? +
Your charge will appear as Pro Living Probiotics or a similar descriptor. If you don't recognize a charge, please contact us at (855) 506-7714 before disputing it with your bank — we can look it up and resolve it quickly.
How do I track my order? +
Once your order ships, you'll receive an email with a USPS tracking number. You can track your package at usps.com/track. For more details, see our Shipping Policy.
How long will it take to receive my order? +
Orders are processed within 1–2 business days. Once shipped via USPS Ground Advantage, delivery typically takes 2–5 business days. Total estimated time: 3–7 business days from order date.
I have a billing problem or want to dispute a charge — what should I do? +
Please contact us first at (855) 506-7714 or support@prolivingprobiotics.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. Visit our Before You Dispute page for more details.
Can I cancel my order? +
If your order hasn't shipped yet, contact us immediately at (855) 506-7714 or support@prolivingprobiotics.com and we'll do our best to cancel it. If it has already shipped, you can return it for a full refund within 30 days. See our Return Policy for steps.